Summary

Provide high-quality, detail-oriented learning and development program support with a focus on cohort care. This role is responsible for fostering a sense of belonging and connection, ensuring consistent communication, monitoring engagement and progression, and celebrating milestones.

Education & Experience

• Bachelor’s degree in a relevant field or equivalent experience/training required
• 5-7 years of related experience required

Responsibility Level

• Exercises independent judgment with guidance from supervisor
• Manages time and competing priorities independently across multiple programs

Required Skills

• Strong verbal, written communication, and interpersonal skills
• High level of attention to detail and follow-through; escalates risks and exceptions appropriately
• Demonstrates excellent judgment in prioritizing participant and program needs; proactive approach to cohort care
• Effective management of time and priorities across multiple programs
• Exceptional customer service abilities, including cross-cultural, technical, and executive-facing settings
• Knowledge of curriculum and training design, instructional methods, and assessment of training effectiveness
• Familiarity with strategic planning, resource allocation, and human resources practices
• Understanding of media production, communication, and dissemination methods
• Ability to coordinate across multiple time zones, vendors, and internal teams
• Knowledge of human behavior, learning, and motivation; understanding psychological research methods
• Proficient in Microsoft Office applications, including Word, PowerPoint, Excel, SharePoint, and Forms

Major Duties & Responsibilities

Cohort Care

• Schedule cohort events, team meetings, and training sessions
• Manage in-person logistics (room bookings, badge pickup, catering, AV setup, etc.) as needed
• Track and renew licenses for in-session interaction tools (such as Slido); manage setup for these tools
• Coordinate with external partners on session dates, rosters, housing, and participant travel
• Encourage participants’ use of AI resources for frequently asked questions

Participant Lifecycle Management

• Maintain participant rosters, status tracking, and dashboards across all programs
• Confirm attendance and travel readiness for residential sessions
• Track completion of requirements (assessments, certificates, release forms)
• Distribute digital badges and certificates using platforms like VirtualBadge.io

Communications & Stakeholder Support

• Draft and send communications to participants and managers (reminders, deadlines, travel guidance)
• Respond to inquiries from participants, mentors, and managers promptly and professionally
• Manage content and updates on Microsoft Teams channels and SharePoint sites
• Capture meeting notes, action items, and follow-ups

Data & Reporting

• Maintain and update Excel trackers and dashboards related to participation, costs, and progression
• Coordinate with employee development and finance on items such as cost code confirmation, tuition tracking, and travel caps
• Support preparation of materials for leadership updates, kickoff presentations, and cohort feedback

Feedback & Recommendations

• Submit monthly observations and recommendations for process and program improvement to supervisor
• Collect informal feedback from participants regarding their experiences
• Summarize recurring questions and confusion related to resource utilization

Equal Opportunity Employer (EOE) Statement

HRU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

How to Apply for This Job:

To apply for this position, please follow these steps: Apply for this job with your current resume. We’ll get back to you the same day with some feedback on your application. Next you’ll be invited to an online screening conversation so we can go over the job requirements together and you can ask questions. After this stage we’ll give you more feedback on your application and select the candidates to move forward in the process. Typically steps 1 to 4 takes less than 24 hours.

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