• Single point of contact for assigned accounts, including daily interface with GM subsidiaries, GM North America Export
• Operations, Logistics, suppliers, GM subject matter experts and dealers/distributors in the export markets. Liaison with
• Export Operations Managers on various order-to-delivery related issues.
• The focus in this position is to assist in resolving current issues, providing solutions that benefit both GM and customer,
• and to encourage and share best practices.
• Primarily responsible for tracking all orders for export markets from Order-to-Delivery (OTD)
• Inform and follow up with export customers on all order entry issues, order rejects, changes to orders like
• options, ship to and orders cancellations (if applicable).
• Responsible for tracking and updating all MVBs (Manufacturing Validation Build) status on weekly basis.
• Follow up with respective teams (logistics, finance, export product managers, MVB coordinators and markets)
• on any changes that affect the launch of products within export markets. Highlight any issues to Export
• Operations Manager on a weekly basis.
• Prepare manual invoices for MVBs (if needed).
• Co-ordinate with DF Young on logistics and financial transactions, including;
• o Credit & Rebill
• o Reconsignments
• o Special moves (airfreight, spot buy etc…)
• Generate, analyze and review weekly report on order issues with Export Operations Manager on
• o Orders not released for production/
• o No assignment of Target Production Weeks (TPW)
• o Delayed TPWs
• o Orders built and not released to logistics
• Follow up with offshore plants (SGMW, SGM etc...) on any issues that hamper the follow of events from their
• systems to various GM’s systems for both MVBs and regular production orders.
• Participate in monthly calls with markets on demand submission, logistics calls along with Export Operations
• Manager.
• Create Order Work Bench (OWB) user ids for export dealers and co-ordinate with teams to provide systems
• access (Vlogistics tool).
• Coordinate with IT teams to resolve all export customers issues related to OWB delivery reporting.
• Support logistics team on any queries on shipment by coordinating with port processors and DFY team.
• Able to quickly learn and execute various ad hoc reports in GM systems like VOMS, POMS, VTIMS, Vlogistics Tool
• etc…
• Vacation coverage for team members on critical tasks.
• Must be flexible, and adaptable in handling multiple tasks.
• Solution-orientated, collaborative, be able to find quick solutions individually and working with team members
• on critical issues.
• Required Knowledge, Skills, and Competencies
• High level of analytical and problem-solving skills with a focus on identifying key issues and resolving root
• causes.
• Demonstrate relationship-building skills with the ability to interact with the customer via email and phone
• conversations.
• Understand unique customer needs across various countries.
• Ability to work independently and meet deadlines.
• Proficient use of Microsoft Word, Excel and Power Point
• Strong oral and written communication skills
• Ability to manage multiple activities through various GM systems such as VOM / ORDER WORKBENCH, POMS,
• VTIMS, BARS, V-Logistics – DF Young, GMDID, VinView (Freight Verify).

#HRUProfessional