Senior ServiceNow Developer

Location: Hagerstown, MD (Hybrid)

Salary: $120,000–$130,000

Employment Type: Direct Hire

Position Summary

We are seeking a highly skilled ServiceNow Lead Developer to join our Digital Technology team as a technical leader responsible for architecting, developing, and optimizing the ServiceNow platform. In this role, you will collaborate with business stakeholders and cross-functional IT teams to deliver scalable, secure, and innovative ServiceNow solutions aligned with enterprise strategies. The ideal candidate demonstrates strong leadership, a customer-first mindset, and the ability to drive continuous improvement across the organization.

This position follows a hybrid work model (three days onsite, two days remote) and is based in Hagerstown, MD.

Key Responsibilities

Platform Architecture & Development

• Lead the design, development, configuration, and implementation of advanced ServiceNow solutions.
• Architect scalable and secure ServiceNow workflows, integrations, and platform enhancements.
• Manage and execute semi-annual platform upgrades, ensuring seamless adoption of new features.
• Apply expert knowledge across modules such as ITAM, ITOM, CMDB, and related applications.

Operational Excellence

• Provide daily operational support for the ServiceNow platform, including incident management, root cause analysis, and long-term platform stability.
• Ensure optimal platform performance, data integrity, and adherence to security standards.
• Maintain documentation related to architectural decisions, configurations, code, integrations, and data flows.

Cross-Functional Collaboration

• Partner with ITAM, ITOM, infrastructure, and security teams to enhance automation, discovery, and asset management capabilities.
• Collaborate with business stakeholders to translate requirements into technical solutions aligned with enterprise objectives.
• Present design impacts, innovations, and thought leadership to executive and cross-functional audiences.

Innovation & Continuous Improvement

• Lead special projects focused on process optimization, automation, and maximizing ServiceNow ROI.
• Serve as a strategic advisor on system integration best practices using REST, SOAP, JSON, and API-based frameworks.
• Drive adoption of emerging technologies, including AI/ML-driven automation and self-service capabilities.
• Champion a culture of agility, accountability, and customer-centric innovation.

Minimum Qualifications

• 5+ years of ServiceNow development or implementation experience.
• Strong understanding of ITIL, COBIT, financial planning, budgeting, and enterprise IT operations.
• Demonstrated expertise in communication, leadership, stakeholder alignment, problem solving, and analytical thinking.
• Experience contributing to SDLC or Agile project methodologies.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years managing enterprise IT platforms, including ServiceNow and integration tools (e.g., Boomi).
• Proven experience leading custom ServiceNow implementations, workflows, and integrations.
• Knowledge of ITIL, DevOps, and Agile methodologies.
• Experience with AI/ML-powered automation, digital workflows, and self-service solutions.

Core Competencies

• Leadership & Coaching
• Customer Orientation
• Agile Mindset
• Results Focus
• Strategic Thinking
• Architecture & Design
• Communication & Collaboration
• Technical Problem Solving

Equal Opportunity Employer

HRU is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

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